What kind of rental agreements do you have?
For our event agreements, we can offer contracts from 1 day till a few weeks depending on your needs. For standard photocopier rental agreements, we have 6 months to as long as you require. Please get in touch with us on your needs so that we may advise you.
Is there a minimum print volume package?
Minimum print volume package is a kind of package where the customer is charged a fixed price a month for a promised minimum consumption of X no. of prints. Our company does not have such a package, because it can lead to overcharging the customer volumes that they may never use. It is more prudent to offer products that our customers can directly use, such as rental + click charges.
Do you service Jurong Island?
Yes, we have clients located on Jurong island and we can support and service Jurong Island offices.
Do you service Pulau Bukom / Tekong / Offshore islands?
Yes, we are able to supply and service machines deployed in these restricted areas.
How soon can I expect my copier(s) once I have decided?
If the model requested is in stock, we can even arrange for next day delivery.
What is your Service Level Agreement for servicing?
Our standard Service Level Agreement for servicing is next business day. We understand that some customers require a shorter time for instances such as events. We will be able to work out a servicing package for your needs.
Are your technicians in-house or outsourced?
We have our own in-house technicians. We are also the outsource support centers for several resellers in Singapore.
Should I get a printer or a photocopier for my office?
This depends on your needs. Generally, if you have a smaller outfit and low printing volume, it is more practical to have a printer. However, if you have a heavy printing requirement, it is more economical to get a photocopier as the printing and maintenance will be cheaper in the long run. Our photocopier consultants will be happy to recommend a suitable machine that fits your needs. Please fill up the questionnaire here.
Leasing vs Rental, what’s the difference?
When you lease the machine, at the end of the leasing period, you get to own the photocopier at a nominal fee and achieve cost savings in the long run. When you rent a machine, you do not own the machine. It will be a continuous fixed cost per month for as long as you rent.
What are click charges?
Click charges are the fees that you pay per printed page. The rates differ from a full black and white print versus a colour printed page.
Double sided pages are considered 2 click charges.
Do you have packages without click charges?
Yes, you can actually purchase consumables from us and go for an ala carte servicing / adhoc servicing with us.